Employee Assistance Plan

Employee Assistance Plan

Welcome to Resilience™
 
A full-service employee and family assistance program supporting health at work, at home and in life.
 
Your group benefits plan now includes Resilience™, an employee and family assistance program that’s part of the Health for Life™ program from Manulife Financial.Resilience™ provides you with easy, confidential access to unlimited short-term counselling, online courses and valuable information such as an online database of childcare/eldercare resources in your community.Resilience™ is the support you need to maintain and improve your physical and emotional health at work, at home and in life.
 
Resilience™ can help you deal with many of life’s challenges by providing care and understanding when you need it the most.Counselling services are performed by the experts at Wilson Banwell—Human Solutions, a psychological services company with a national network of professionally accredited counsellors.All services are completely confidential and available to you and your eligible dependants 24 hours a day and 7 days a week.
 
Your benefits plan also includes Manulife Financial’s Health eLinks.A powerful online resource, Health eLinks contains valuable healthcare-related materials such as a searchable library of diseases, treatment plans and medications, and includes a health risk assessment with personalized action plan.
 
Telephone access
To access Resilience™ by phone, simply call 1 866 644-0326 (Pour des services en français, composez le 1 888 361-4853).When you call, the Wilson Banwell customer service representative will:
• confirm your eligibility by asking you to identify the company you work for, then
• respond to your needs by arranging your first counselling session at a date and time convenient for you or by transferring you directly to a counsellor for immediate assistance.
 
Online access
Access to all employee online features, including Health eLinks, is available by visiting the following web addresses:
www.manulife.ca/groupbenefits
 
Plan contract #: 38736
 
Take good care of you and your family.
Personal counselling, online resources, easy access, expert guidance and care.Resilience™ and Health eLinks can help you overcome challenges and take good care of you and your family. For more information, please contact your plan administrator (Chris Gaudry at chris.gaudry@flightcentre.ca).

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