Employee Assistance Plan

Employee Assistance Plan

Welcome to Resilience™
 
A full-service employee and family assistance program supporting health at work, at home and in life
 
Your group benefits plan now includes Resilience™, an employee and family assistance program that’s part of the Health for Life™ program from Manulife Financial.Resilience™ provides you with easy, confidential access to unlimited short-term counselling, online courses and valuable information such as an online database of childcare/eldercare resources in your community.Resilience™ is the support you need to maintain and improve your physical and emotional health at work, at home and in life.
 
Resilience™ can help you deal with many of life’s challenges by providing care and understanding when you need it the most.Counselling services are performed by the experts at Wilson Banwell—Human Solutions, a psychological services company with a national network of professionally accredited counsellors.All services are completely confidential and available to you and your eligible dependants 24 hours a day and 7 days a week.
 
Your benefits plan also includes Manulife Financial’s Health eLinks.A powerful online resource, Health eLinks contains valuable healthcare-related materials such as a searchable library of diseases, treatment plans and medications, and includes a health risk assessment with personalized action plan.
 
Telephone access
To access Resilience™ by phone, simply call 1 866 644-0326 (Pour des services en français, composez le 1 888 361-4853).When you call, the Wilson Banwell customer service representative will:
• confirm your eligibility by asking you to identify the company you work for, then
• respond to your needs by arranging your first counselling session at a date and time convenient for you or by transferring you directly to a counsellor for immediate assistance.
 
Online access
Access to all employee online features, including Health eLinks, is available by visiting the following web addresses:
www.manulife.ca/groupbenefits
 
Plan contract #: 38736
 
Take good care of you and your family
Personal counselling, online resources, easy access, expert guidance and care.Resilience™ and Health eLinks can help you overcome challenges and take good care of you and your family.For more information, please contact your plan administrator or the person responsible for your benefits plan.

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